Our Complaints Policy
All members of the Community Legal Service and the Criminal Defence Service are committed to improving the quality of their service. A complaint is any expression of client dissatisfaction and the following section gives you more information on how to alert us to any problems that you have with the service you are being offered. Whilst we hope you will have not have cause to complain about the service that you receive from this firm, we would refer your details to the firm’s complaints procedure.
We aim to ensure that you receive efficient and effective service, but should there be any aspect of the service with which you are unhappy, we would be pleased in the first place if you discuss it with the person responsible for your case to see whether the matter can be resolved in that way we would then ask you to write formally to Miss Suzanne John who is nominated to deal with such complaints, setting out your concerns for further investigation, you can contact Miss Suzanne John at:
LP Evans Solicitors and Advocates
107 Fleet Street
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).